Sunday 9 September 2012

Time Management

SETIAP DARIPADA KITA MEMPUNYAI HAK DAN LAYAK UNTUK BERJAYA .  Semuanya boleh diurus sekiranya kita tahu rashianya.  Kita boleh mengubahnya sekiranya kita mahu....pilihan di tangan ANDA

Setiap manusia dianugerahkan 24 jam sehari.  Tiada perbezaan di antara orang yang berjaya dengan mereka yang belum berjaya.  Mereka diberi keseksamaan dan peluang yang sama untuk mengecapi kejayaan.  Yang membezakan di antara mereka yang benar-benar berjaya dengan mereka yang belum diberi peluang untuk berjaya hanyalah cara mereka mengendalikan masa.  Sebahagian dari kita tidak tahu membezakan di antara pekara-pekara yang harus diberi keutamaan, di antara SEGERA (URGENT) dan PENTING (IMPORTANT).  Ramai di antara kita juga melakukan kerja-kerja yang kurang nilainya jika dibandingkan dengan masa yang diberikan dan akhirnya banyak pembaziran masa yang telah dibelanjakan dalam satu-satu hari jika dibandingkan dengan tugasan penting yang harus dilakukan.  Akibatnya, banyak kerja-kerja yang tertangguh, ramai yang kecewa apabila berurusan dengan kita dan sebagainya. Kuncinya ‘ kita yang mengawal masa dan bukan masa yang mengawal kita’.  Kita akan menjadi lebih cekap dan berkesan sekiranya kita dapat menguruskan dan mencari satu pendekatan mengenai pengurusan masa dengan baik.

Di Akhir program ini para peserta akan;
Memahami kuasa sikap terhadap proses pengurusan masa
Memahami matlamat di dalam hidup
Memahami tentang bahayanya pencuri masa
Memahami tentang kepenting penjadualan dan bagaimana ingin menggunakannya
Memahami peripentingnya keseimbangan dalam hidup
PERSONAL MYSTERY - Elements of Professionalism
10 ways to control attitude
OFFICE MANAGEMENT
Working quality control
MASTERING MANAGING GOALS-SETTING
THE SECRET OF PLANNING AND SCHEDULING YOUR TIME
Working with a Things-To-Do list
Weekly and daily planning
TIME MANAGEMENT AND MIND MAPPING
The power of mind mapping          
MEETING
The effective meeting

Customer Service Excellent

INTRODUCTION
Good manners and the appearance of success are the essence of the professional.  When an individual looks good, he feels confident and competent. Thus, he will transmit the correct signals reflecting his true abilities in the working or social environment. 

Excellence at the workplace also calls for character, integrity, fairness, honesty and a determination to do what is right.  An organisation with a clear sense of direction will provide the purpose for everybody to move in unison towards achieving the business objectives. A high-caliber organisation is, after all, merely a reflection of its people.
COURSE DESCRIPTION
This workshop will focus on creating an awareness and developing social and business skills.  It also emphasizes the concept of personal mastery and interpersonal relations.
FOR WHOM
In a customer-oriented organisation, this workshop is applicable to all employees.
COURSE OBJECTIVES
This programme helps:
  • To create awareness about the participants’ potential and capacity
  • To shape the organisation’s character through high ethical standards
  • To project a confident personality and a professional appearance
  • To equip themselves with tools to unlock team dynamics
  • To enhance teambuilding and team motivation
  • To create a pleasant and productive business environment for both employees and customers. 
METHODOLOGY
The workshop is highly participative and practical, with extensive individual and group simulations.  Lectures will be reinforced with practical application,  role-playing, and music.
DURATION
Three days from 9.00 am to 5.00 pm..



Home I About I List Of Programs I Programs I List Of Customers I Photos & Activities I Other Links I Contact

The Missing Link

Once they have been equipped with the basic things in level 1 and 2, they would be tested in level 3 where the real business come into the picture.  In this stage they would be exposed with how to survive in the real business.  It would involve with full filling customers’ requirement, customers’ need and customer’s want.  It involves with negotiation process, presentation, tendering, investment, doing project, competition to win projects, influencing power etc.  During economy down turn how their prediction on the organisation behavior and their future.  They would be facing with very difficult scenario where they got to decide to close the business and retrench very potential people in the organisation or they decide to survive and come up with something which they think could save the company survival .  All these scenario would be played in the games’ simulation during the activities.


Home I About I List Of Programs I Programs I List Of Customers I Photos & Activities I Other Links I Contact
 

S.W.A.T (Special Warriors And Tactical) Team @ Corporate Warriors ; Team Building Level III

The CORPORATE WARRIORS or CORPORATE WAR GAMES is experiential corporate war simulation game that describe business corporate world today.  Uncertainty in the market forces and unexpected changes would be definitely effect the business performance.  We have seen so many `big players’ who spend almost whole of their life to built up their empire but collapse in one day due to so many reasons.  The CORPORATE WARRIORS would explore the causes inclusive the human weaknesses from top to bottom, internal factors and external factors, within human control and beyond of human control and we turn it into synergy process to strengthen the corporate team.  The program is combination between class room and out door, conceptual and practical, experiential and adventure.  By adopting CHANGE MANAGEMENT's training philosophy, P.I.E (Practical, Interesting And Enjoyable), this program is aimed to make participants experience the new things and apply all the business issues in the program in their workplace.   
At the end of program, participants will be able to: 
  • Remember and apply the Principal Of War and leadership
  • Working under pressure                                                     
  • Recognize the value of creative thinking, leadership and synergy. 
  • Be more gentle and smart when dealing with crisis
  • Adopt the changes and overcome fear of change
  • More appreciate their team members and build up respect amongst each other.
  • Sharpen their negotiation, communication, presentation and others human skills
  • Educate participants to be more ideas generated and share their views openly

 `CORPORATE WARRIOR’ is a 4-day customized corporate team building program that was designed purposely for those who involve directly with business management.  This program is suitable for all level from top level management to lower level in any business environment.  It also being customized to support the corporate team culture development efforts of our clients.   
PROGRAM’S CONTENTS
The contents of the program include interactive management, communications, corporate image, value and culture, visioning and corporate direction, project and process management, negotiation, total customer satisfaction, interpersonal relations, organization, leadership, business games, quality management systems, individual and team performance management, crisis management and corporate survival.  
  • Anchoring the principal of management PLOC (Planning, Organising, Leading and Control)
  • Principal of War
  • Principal of leadership
  • Clear and understand the company’s direction (`map’)
  • Jungle survival                                                                  
  • Strategies to conquer the enemies (competitors)
  • Think GLOBALLY and act LOCALLY 3 elements of effective control and commanq  Adopt to uncertainty (Readiness)


Apprentice Program - Business Challenge ; Team Building Level III

Once they have been equipped with the basic things in level 1 and 2, they would be tested in level 3 where the real business come into the picture.  In this stage they would be exposed with how to survive in the real business.  It would involve with full filling customers’ requirement, customers’ need and customer’s want.  It involves with negotiation process, presentation, tendering, investment, doing project, competition to win projects, influencing power etc.  During economy down turn how their prediction on the organisation behavior and their future.  They would be facing with very difficult scenario where they got to decide to close the business and retrench very potential people in the organisation or they decide to survive and come up with something which they think could save the company survival .  All these scenario would be played in the games’ simulation during the activities. 
FIRST PRINCIPLE
HONOR THE CUSTOMER

CUSTOMERS’ ATTRIBUTES
OUR  RESPOND
 Customer has a NEED
We have a JOB TO DO
Customer has a CHOICE
We must be BETTER CHOICE
Customer has SENSIBILITIES
We must be CONSIDERATE
Customer has an URGENCY
We must be QUICK
Customer is UNIQUE
We must be FLEXIBLE
Customer has HIGH EXPECTATIONS
We must be EXCEL
Customer has INFLUENCE
We have hope for MORE CUSTOMERS
BECAUSE OF CUSTOMER, WE EXIST
-          Anon

 Objective Of The Program 
At the end of the program, participants would:-
  • Develop their own strengths and reduce their own weaknesses
  • Develop stronger link and relationship between team players and leader
  • Manage their people more effectively
  • More human oriented
  • Be able to know the characteristics customers
  • Be able to manage crisis in management and business
  • Understand and more focus on the company’s Vision and mission
  • Understand the importance of market research
  • The various factors in market research that need to considered
  • Undertake a simple market research process
  • Do an analysis on market data
  • Formulate a the appropriate marketing strategies
  • Monitor the implementation of the marketing strategies



Home I About I List Of Programs I Programs I List Of Customers I Photos & Activities I Other Links I Contact

Dynamic Leadership In Team ; Team Building Level II

Our focus in this level is more to the leadership competency, what are their roles and functions.  How they could differentiate between their individual roles, their own tasks and their function as a leader to the team. The participants would be exposed with style of leadership, mindset changing, characteristics of effective leaders, project management, how they react during crisis time, people management, etc.  At the end of the program, we would expect that the participants would be able to react and take some proactive action as a leader.


Home I About I List Of Programs I Programs I List Of Customers I Photos & Activities I Other Links I Contact
 

We Are One ; Team Building Level I

Our focus in this stage is just to focus on the participants’ comprehension and commitment on the company’s vision and missions.  How they adopt all those things and make it  as a norm and culture in their life.  Once they understand with company’s direction than they would more focus towards company’s mission and vision. Other than that, we would touch on the individual skills, their strengths and weaknesses, guidance to achieve their goals and recover their fear and how to overcome it.  We would also emphasis our activities and training focus on the synergy process where the effective and efficient achievement would come from team work approach and the team who have right competence skills members, right attitudes and right knowledge.

Home I About I List Of Programs I Programs I List Of Customers I Photos & Activities I Other Links I Contact